Privacy Policy

This privacy policy sets out how Response Systems Ltd and its affiliate companies Response Systems Pty Ltd and Facet Consulting Pty Ltd, hereafter referred to collectively as Response Systems, uses and protects any information that you give Response Systems when you use this website. Response Systems is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Response Systems may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

  • Name.
  • Company or Organisation name and address.
  • Contact information including email address and telephone number.
  • Opinions regarding our products.
  • Issues you have experienced with our products.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To provide you with access to support and updates for our products.
  • To maintain any commercial relationship we have with you, our customers.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, new releases and updates to existing products or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. To do so we may contact you by email or occasionally by phone.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Please refer to our Cookie Policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@response-systems.com

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email info@response-systems.com or write to:

Lytchett House,
13 Freeland Park,
Wareham Road,
Poole, Dorset,
BH16 6FA, UK

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us as soon as possible at info@response-systems.com. We will promptly correct any information found to be incorrect.